On time delivery. For example Kaufhof's stated delivery requirement is 95%.
Quality. We have set, and achieved, a standard for quality claims of<1%.
Environmental Awareness & Responsibility
We have a designated environmental officer of senior management level to initiate, and oversee, the increasingly important aspects of environmental protection. As with many aspects of environmental protection there is often an upside benefit in preserving and avoiding wastage. Eg by reducing electricity and water consumption in our own Shanghai office we have been able to achieve a 20% aggregate saving.
A cost efficiency too!